Cancellation instructions

Information on the right of withdrawal
Consumers have the following right of withdrawal:

Right of withdrawal
You have the right to cancel this contract within 14 days without giving reasons. The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must contact us

TierXXL.de / Preston Enterprises Swierczok
Owner Andre Swierczok
Neugasse 5
63594 Hasselroth


Tel: 06055-8969349
Fax: 06055-8969350
Email: info@tierxxl.de

inform you of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached sample cancellation form, although this is not mandatory.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation
If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning the goods.

The costs of returning goods that cannot be returned normally by post are estimated at a maximum of around EUR 150.00 within Germany or around EUR 300.00 within other EU countries.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Sample cancellation form for a declaration of cancellation by consumers
(If you want to cancel the contract, please fill out this form and send it back.)

- At:

TierXXL.de / Preston Enterprises Swierczok
Owner Andre Swierczok
Neugasse 5
63594 Hasselroth
Tel: 06055-8969349
Fax: 06055-8969350
Email: info@tierxxl.de

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of the consumer(s) (only for paper notification)

- Date

______________________________________

(*) Delete what is not applicable.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts

  • for the delivery of goods that can spoil quickly or whose expiry date would quickly be exceeded.
  • which are not prefabricated in accordance with Section 312g Paragraph 2 No. 1 of the German Civil Code (BGB) and whose production requires an individual selection or determination by you as the customer or which are clearly tailored to the personal needs of the customer.

The right of withdrawal expires prematurely for contracts

  • for the delivery of sealed goods which are not suitable for return for health protection or hygiene reasons if their seal has been removed after delivery.
  • for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery.

    Returning products
    The modalities specified in this “Return of Products” section of the General Terms and Conditions are not a prerequisite for the effective exercise of the consumer's right of withdrawal.
    Customers are asked to send the products back to the seller as a prepaid package and to keep the delivery receipt.
    Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in the original packaging with all accessories. If the original packaging is no longer in the possession of the seller, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.